After last week’s article on gratitude and saying thank you – it seems ironic that this week I might be seen to be complaining. Maybe everyone is having a summer customer service survey, maybe it’s the impact of the recession getting everyone to look more closely at the service they offer? Read the rest of this entry

It was only a couple of weeks ago that I was bemoaning about a property in North London, and how a spanner in the works had spoilt my plans. Well all I can say now is that it pays to say thank you. I have been doing that a lot lately – acknowledging good service when I get it. I am not sure whether I have suddenly had a bout of great service, or just remembered to say thank you – either way it is good news. Read the rest of this entry