After last week’s article on gratitude and saying thank you – it seems ironic that this week I might be seen to be complaining. Maybe everyone is having a summer customer service survey, maybe it’s the impact of the recession Read the rest of this entry

It was only a couple of weeks ago that I was bemoaning about a property in North London, and how a spanner in the works had spoilt my plans. Well all I can say now is that it pays to say thank you. I have been doing that a lot lately – acknowledging good service when I get it. I am not sure whether I have suddenly had a bout of great service, or just remembered to say thank you – either way it is good news. Read the rest of this entry

Here is a copy of the email I sent to the DCLG in response to there consultation following the Rugg Review. Read the rest of this entry

I think that in UK, Europe and USA, we have a problem caused by the greed of the past. Read the rest of this entry

Isn’t it strange how important communication is? I don’t just mean the action of communicating, talking or writing, I mean the act, the way the message is delivered. I had two such startlingly different experiences Read the rest of this entry

I remember one Christmas when we were meant to be flying out on holiday and yes the plane took off, then instead of turning right towards the glorious Red Sea in Egypt, where a week of diving awaited me, the plane turned left Read the rest of this entry

I am devastated, the kids programme “Joan of Arcadia” has finished on TV, what am I going to watch for inspiration? :) I doubt many of you will have watched this programme. I only discovered it on the advice of my daughter – very astute of her.

Those of you that know me, will know what an amazing time I have been having Read the rest of this entry