Posts Tagged 'Communication'

How was bulbous?

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I have this new “smart” phone that thinks it’s cleverer than it really is. It seems to think that it knows what I want to say and even if I do manage to hit the right keys in the right order – it auto-corrects and replaces my perfectly good word – with something it thinks more appropriate.

I just asked my business partner Loran Northey how her “bulbous” session went at the weekend? I meant her hypno-session. Okay maybe I should ...

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Should I send Cards?

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What is the etiquette these days? Should I send cards?

Last year I was feeling really bar humbug and didn’t send anyone cards except my immediate family. I posted a message on Facebook and sent a text to a few friends that was all. I broke the mould or pattern of hours of writing cards.

Pros – saving money, saving trees, saved my tongue from licking stamps,

Cons – lack of that Christmas tradition – ...

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Complaining or just telling it how it is?

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After last week’s article on gratitude and saying thank you – it seems ironic that this week I might be seen to be complaining. Maybe everyone is having a summer customer service survey, maybe it’s the impact of the recession getting everyone to look more closely at the service they offer?

First I received a letter from RBS advising me of a forthcoming survey and asking would I take part. The Director introduced himself and made a point of saying customer ...

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It pays to say thank you :)

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It was only a couple of weeks ago that I was bemoaning about a property in North London, and how a spanner in the works had spoilt my plans. Well all I can say now is that it pays to say thank you. I have been doing that a lot lately – acknowledging good service when I get it. I am not sure whether I have suddenly had a bout of great service, or just remembered to say ...

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Rugg report and government proposal’s for Landlord Legislation

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Here is a copy of the email I sent to the DCLG in response to there consultation following the Rugg Review.

 

 

Dear Mr Tandoh

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I thought I was adventurous?

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I thought I was an adventurer, I am an adventurer! Then when did I become too scared to ice skate ! We went ice skating in Slough with the nieces-in-law (in common law ?!?) aged 3 and 4 years old.
I took one look at the speed of the other (very professional) skaters and decided that I wasn’t going on the ice. I think it all started last December when for one of our regular ‘get togethers’ with ...
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A loud Economics rant – cover your eyes :)

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Well I am no economist but I believe that the availability of credit (or lack of it) is what is causing the issue in the UK right now and I can only assume globally.

I think that in UK, Europe and USA, we have a problem caused by the greed of the past. Where any decision is influenced by the amount of bonus you can get, how could anyone make a decision that was right from a business perspective ...

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Communication matters – just ask

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Isn’t it strange how important communication is? I don’t just mean the action of communicating, talking or writing, I mean the act, the way the message is delivered. I had two such startlingly different experiences in the space of fives hours that I thought I really must share it with you.

I mentioned before, that last year, we were due to fly out on holiday on Boxing Day. We duly took off from Gatwick and instead of turning right towards the ...

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How do you react when disappointed?

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I remember one Christmas when we were meant to be flying out on holiday :) and yes the plane took off, then instead of turning right towards the glorious Red Sea in Egypt, where a week of diving awaited me, the plane turned left and dumped fuel over the North Sea just before landing back in Gatwick. Obviously a plane load of people were very disappointed.

An amazing thing happened, the captain left the secure confines of ...

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Eureka!

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Remember the saga of my phone is dead well I have been rescued from the brinks of despair … while chatting to a business colleague they told me of the story of their Blueberry. It had a cracked screen and the suppliers were going to charge £200 to repair the cracked screen.

He very cleverly went on line to Ebay and found someone selling spare parts for £7 including ...

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