I have this new “smart” phone that thinks it’s cleverer than it really is. It seems to think that it knows what I want to say and even if I do manage to hit the right keys in the right order – it auto-corrects and replaces my perfectly good word – with something it thinks more appropriate. Read More
What is the etiquette these days? Should I send cards?
Last year I was feeling really bar humbug and didn’t send anyone cards except my immediate family. I posted a message on Facebook and sent a text to a few friends that was all. I broke the mould or pattern of hours of writing cards. Read More
After last week’s article on gratitude and saying thank you – it seems ironic that this week I might be seen to be complaining. Maybe everyone is having a summer customer service survey, maybe it’s the impact of the recession getting everyone to look more closely at the service they offer? Read More
It was only a couple of weeks ago that I was bemoaning about a property in North London, and how a spanner in the works had spoilt my plans. Well all I can say now is that it pays to say thank you. I have been doing that a lot lately – acknowledging good service when I get it. I am not sure whether I have suddenly had a bout of great service, or just remembered to say thank you – either way it is good news. Read More
Here is a copy of the email I sent to the DCLG in response to there consultation following the Rugg Review. Read More
I think that in UK, Europe and USA, we have a problem caused by the greed of the past. Read More
Isn’t it strange how important communication is? I don’t just mean the action of communicating, talking or writing, I mean the act, the way the message is delivered. I had two such startlingly different experiences in the space of fives hours that I thought I really must share it with you. Read More
I remember one Christmas when we were meant to be flying out on holiday 
and yes the plane took off, then instead of turning right towards the glorious Red Sea in Egypt, where a week of diving awaited me, the plane turned left and dumped fuel over the North Sea just before landing back in Gatwick. Obviously a plane load of people were very disappointed. Read More
